Since 1928
Shipping And Delivery Policy
Thank you for choosing Ha’ritage Since 1928! We are dedicated to providing you with a seamless shopping experience. Please take a moment to review our Shipping and Delivery Policy to understand how we manage the shipment of your orders.
Order Processing
- Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment verification.
- Custom or personalized items may require additional processing time, and specific details will be communicated during the ordering process.
Shipping Costs
- Shipping costs are calculated based on the weight of your order or the dimensions of the box and the destination.
- The shipping cost will be displayed during the checkout process before you complete your purchase.
Shipping Methods
- We offer various shipping methods, including standard, expedited, and express options.
- Estimated delivery times and costs for each shipping method will be provided during the checkout process.
Shipping Destinations
- Currently, we ship to East and West Malaysia, as well as Singapore. If your location is not listed, please contact us for assistance.
Tracking Information
- Upon shipping your order, you will receive a shipping confirmation email containing a tracking number.
- Easily track the status of your shipment using the provided tracking information.
Delivery Timeframes
- Standard delivery time within Peninsular Malaysia is 1 – 3 business days. Deliveries to Sabah & Sarawak might take up to 7 days.
- For international deliveries, expect your package within 7 – 14 business days. Customs clearance might extend this estimate, so please check with your country’s customs office for clarification.
Customs and Import Taxes
- Customers are responsible for any customs and import taxes that may apply to their order.
- We are not responsible for delays or additional charges due to customs processes.
Delivery Issues
- If you encounter any issues with the delivery of your order, please contact our customer support team at hello@haritage.com.my or Whatsapp at 60122780128 for prompt assistance.
Holidays and Peak Seasons
- During holidays and peak seasons, there may be delays in order processing and delivery. We appreciate your understanding during these times.
Lost or Stolen Packages
- In the rare event that your package is lost or stolen, contact us immediately, and we will assist you in resolving the issue.
Changes to Shipping Information
- Ensure your shipping information is accurate during checkout. Changes made after order processing may incur additional fees.
Returns Due to Non-Delivery
- If an order is returned to us due to non-delivery, the customer will be responsible for the cost of re-shipping.
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at hello@haritage.com.my or Whatsapp at 60122780128.
Thank you for choosing Ha’ritage Since 1928! We appreciate your trust and eagerly anticipate serving you.